Service Center

Adhering to the corporate mission of “Helping customers build an ideal factory,” Toflon YOQA builds a service that “Surpasses customer expectations and exceeds industry standards” with quick response, professional technology, and considerate service attitude, and creates value for customers wholeheartedly.

Contact us

Tel: +86-021-57433777-8048

Fax: +86-021-57432999

chenxue@tofflon.com

           

Whole-Plant Project

With high-quality equipment, perfect service, and strong turn-key service capabilities, Tofiflon YOQA helps customers achieve a high-efficiency operation of equipment and technical innovation and upgrade to join hands with customers for a win-win situation.                            

On-Site Service

Adapting to local conditions to provide personalized and considerate services are the consistent pursuit goals of Tofiflon YOQA. Its Engineering Center has a professional and excellent engineering design and installation commissioning team to ensure the smooth implementation of the project.

After-Sales Support

With the expansion of the global market, Tofiflon YOQA will, relying on six domestic and overseas service centers, provide technical support and after-sales services to customers all over the world to protect the development of customers’ business.

Spare Parts

Taking full consideration of customers’ actual situation and needs, Tofiflon YOQA will ensure the stable operation of their equipment according to the operation of the customers’ factory and provide spare parts support for them in time.

 

Service Commitment

 

Service Goals

  Through standardized, differentiated, and value-added services, we help customers improve their efficiency, reduce costs, increase customer profitability and product value, build the brand competitiveness of YOQA’s service, and lead the industry service trends.

Quick Response

YOQA meets customer needs in the shortest time with a complete service platform and fast response mechanism.

Initiative Unscheduled Inspection

Our engineers conduct occasional inspections of the equipment of the customer’s factory to familiar with the operation of the equipment and design solutions for customers.

Service Commitment

Repair and Maintenance Program

Attaching importance to product safety and standardizing the maintenance of equipment maintain a good operating condition of the equipment and avoid unnecessary risks. Based on different site conditions and methods, YOQA provides customized maintenance programs for customers and implement preventive maintenance measures on a regular basis to optimize costs and maintain the sustainable and stable operation of equipment.

Measures for Customer’s Benefits:

Field Inspection

Inspection

Regular inspections can help you plan the maintenance of your equipment in a targeted manner and be ready to respond to emergencies. Service engineers evaluate the status of your machine against the YOQA’s technical standards and this will save you precious time in advance and avoid the impact of your production schedule due to unplanned downtime.

Overhaul

Long-term operation of machine will cause wearing or abnormal conditions of wearing parts. YOQA will help you replace all worn parts and components to ensure the stable and sustainable operation of equipment.

Comprehensive Repair & Maintenance Program Support

Repair

YOQA’s service engineers provide technical consultation and on-site troubleshooting for customers around the clock. For difficult issues, we will organize experts to diagnose the cause of the malfunction. Global remote services can be achieved through remote operation and maintenance systems. We will quickly respond to each of your service needs and handle them in a timely manner.

 

Diagnostic Report

YOQA’s service engineers participate in the processes of customer’s production and equipment maintenance in stages, carefully study the operation quality and problems of the customer equipment, evaluate the equipment objectively and neutrally, and provide reasonable and detailed analysis reports and optimization suggestions.

Technical Updates

With the continuous innovation and development of equipment and the application of new technologies and new functions, YOQA will help you keep pace with the technological innovations for your equipment and strive to keep your equipment up-to-date so that you can achieve higher efficiency and lower energy consumption.

Measures for Customers’ Benefits:

The most valuable equipment upgrade program
The latest technology equipment updating proposal

Spare Parts Management Package

For each customer’s equipment model, three-level spare parts inventory management is implemented based on the versatility of spare parts, the difference in customization, and the impact of component problems on equipment operation: factory inventory of common parts, customer inventory of custom parts, and supplier inventory of important parts. Through predictive inventory preparation, we can proactively prepare spare parts for maintenance and repair of equipment to minimize unplanned downtime. YOQA will be dedicated to helping each customer make a reasonable inventory plan for spare parts.